Dion Hinchcliffe Exploring E2.0 Methodologies #e2conf-26 live-blog
dion hinchcliffe - exploring early enterprise2.0 methodologies
#e2conf-26 hashtag
topics for today
- innovator’s dilemma - how do we disrupt ourselves before our competition does?
- how to handle innovation that happens faster than the organization can absorb?
- types of enterprise2.0
SLATES methodology
became FLATNESSES
slides available after for your study
community management “most essential” to success and health
cost of project
tools 15%
integration, customization 25%
community management 25%
it support 15%
project/ change mgmt 20%
your mileage will vary
SAP talks about hidden cost of community mgmt
at first 90% us, 10% them
agile processes
rapid course corrections
essentially the spirit of e2.0
make discoveries all the time that change requirements
business doesn’t like this type of planning
1 way of implementing e2.0, the Hinchcliffe way
identify - biz opp, risks, priorities, budget
prepare - strategy, comm plan, setting expectations (most important), policy of when to use tools, how to use tools, build skills/training, measurement plan, infrastructure
assess - understand competencies, understand stakeholder concerns, understand initiatives
pilot - create social computing env, build critical mass, capture lessons learned (agile), build
roll-out - expand audience and reach
manage - community mgmt, guide-direct-moderate (don’t control),
there is a social computing help desk (easy way to explain it - to keep it healthy and show it’s value)
this job is never finished, this is the long term commitment, this is what you’ll be doing as long as you exist
ECM - biggest related industry to draw best practices from
AIM is best example of this
Emergent Architecture is big thing from this year
focus on creating adaptive processes - growth->refinement->disruption->renewnal as change comes into the organization
also informs the community management process
deloitte’s ecm process
ross dawson’s enterprise2.0 impl framework
social media delivery process http://gauravonomics.com
more focus on data mining, tools, linear process, consumer
Roundabouts model 0.3 - like it b/c it’s more mature as a dashboard to tell you what to do
the app gap model
blueprint mazyar hedayat - good for validation but too light on community
conclusions
still at low level of maturity
existing frameworks usually miss key e2.0 elements today
adaption best parts you think you need is often best strategy
improvements are coming but ‘unified process’ for e2.0 not there
slides available in conference portal and by email info@hinchcliffeandco.com
